Today I'll be writing a review on the item "Widows Peak" and reviewing the brand Tealecoco.
Everything was paid for so this is a non-sponsored item!
I will not be giving links to any of the items because I DO NOT support this brand in any form.
This brand has given me the worst shopping experience of my life!
SIDE NOTE*: I posted a photo on Instagram of me wearing the item, but in the caption I didn't mention the brand nor did I saw anything rude about the brand. Tealecoco was reading through my messages and came across a follower who left a comment and I replied to my follower honestly, complaining about the shipping time. Tealecoco saw it and asked if I was "talking about her [company]". She then deleted the comment but I already saw it so I replied (ENTIRE conversation below, nothing is left out on either side):
After sending all her hate mail to me she blocked me on the company website and her personal account.
Price: $115 USD, this item is VERY expensive. After my horrible experience I don't think it's worth the money.
Quality: The items nice, but not $115 nice... the price is all in the brand name.
Described: Item came identical to what was shown in the photo.
Sizing: I ordered a XS and it fit perfectly and was adjustable.
Packaging: I kinda expected my expensive item to come in a box? I mean it wasn't damaged or anything but... I didn't expect a DHL bag turned inside out (literally this is what it was). Also, they spelled my name wrong on the package.
Shipping: This is one of my biggest cons. They claim approximately 4 weeks (1 month) for item to ship to you. This item took almost 5 months to get to me (20 weeks). Originally I emailed her in November making sure the size XS would fit my body type, then after I ordered it but I guess something happened with their system so it sent me the money back and I didn't notice. Even though my purchase didn't go through they sent me an email confirmation confirming my Widows Peak item. So, I never expected anything wrong. I waited 2 months for my item and it never came, so I emailed them and they told me about the issue. I was pretty upset they never emailed me notifying me about this. Also, I was confused on why they even sent me confirmation regarding my purchase if they never intended to send it to me? So, I reorder again in the end of September/beginning of December immediately because on their Instagram they posted a photo of the item saying it was "limited edition" and "limited stock". So I feel this gave a high demand to buy it before it's gone forever, well the item WASN'T in stock at all and it wasn't gone forever. They brought it back a month later and increased the price. If an items "in stock" that means it's made and ready to go. Well, as you can see from the above messages from Tealecoco it clearly wasn't in stock. I had to message her 8+ times to make sure she was even going to send me my item. I had reached the point where 60+ days I can't get refund through my payment system. Every time I messaged her she would say "next week". I can't count how many "next weeks" she promised me. So in the end at about 5 months of waiting, I finally received my product.
Website: I love black so I liked the black theme of the site. The navigation on the site is ok, I wish they had a search bar but they don't have many items anyways so it doesn't take that long to browse around. I didn't particularly like the way you scrolled through the images of the products, found it kinda of irritating and not a good speed.
Customer Service: Worst and most toxic customer service I've ever had. They replied to all my emails within a few days, which is expected 2-4 days. Nothing amazing. What really irks me is how they talked to me, it was rude, unprofessional, and they falsely stated shipping dates and information. It was extremely unprofessional, they used foul vulgar language, witty remarks, and took this personal instead of a business manner. They personally attacked me for stating my own opinion on the company, I originally never said anything offensive or went out of my way to attack them. A follower asked and posted a comment/question and I responded with the honest truth. It is never acceptable for a company to swear at or talk down on a customer, no matter how polite or rude the customer is. That's just business. I'm also confused on how I'm "impatient" after being told it'll get there in a month and was given false shipping information about 6 times? How does waiting 5 months make me "impatient"? They tried to offer me a 30% off coupon for my next purchase as compensation for my hassle and wait time but that is definitely not enough to make me return to being a loyal supportive customer, also how I was treated? Definitely NEVER returning. I hope Tealecoco.com and Teale learn what good customer service is and how important it is to get products out on time, they should use this as a learning experience. Instead of harassing me they should've said "I'm sorry we'll work on this in the future, thanks for your feedback." Something along those lines instead of harassing their customer and talking "shit" on other brands.
Conclusion:I will not be purchasing from Tealecoco ever again for the following reasons:
- Selling an item online that isn't in stock.
- Shipping time of 5 months is ridiculous.
- No emails regarding my out of stock item, delay in shipping, or any information regarding to the matter at all.
- Sending confirmation on item when payment never was confirmed.
- Vulgar language, harassing and insulting customers, nonprofessional when it comes to customer service, shipping, emails, and packaging, and shaming other brand names.
- For the expensive price, shipping, packaging, and customer service was not at all what I expected it to be.
- In the end, I got no apology from them and I was blocked on their online accounts.
Is this a brand you really want to support? Do you really want your hard earned money to go to this rude, vulgar, unapologetic, unprofessional company? Everyone can make their own decisions on the brand. This is just my personal experience I wanted to share with all of you. I know I'm not anyone special or have a huge impact but I wanted to at least let my story be known and out there. I just advise you all to make informed decisions and review brands and products before purchasing. It's up to you to determine if it's worth it and in your best interest. Thank you.